2. Privacy Policy

Privacy Policy

Effective Date: September 28, 2026

Sharp Stitch Labs, operated by THE RETAIL METHOD LLC ("Sharp Stitch Labs," "we," "us," or "our"), respects the privacy of visitors and customers who use our website and purchase our products.

This Privacy Policy explains what information we may collect, how we may use it, when it may be shared, how we protect it, and the choices that may be available to you.

Our website is:

https://www.sharpstitchlabs.online/

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

• Name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number when provided;
• Order details;
• Products purchased;
• Payment-related information;
• Customer-service correspondence;
• Account information, where accounts are available;
• Website usage information;
• Device information;
• IP address;
• Browser type;
• Operating-system information;
• Referral information;
• Approximate geographic information derived from technical data;
• Cookie and similar technology information.

We generally do not need to receive or store your complete payment-card number ourselves when payment processing is performed by a third-party payment provider.

2. Information You Provide Directly

We may receive information when you:

• Place an order;
• Contact customer service;
• Request a return or refund;
• Subscribe to communications;
• Complete a form;
• Submit product-related questions;
• Participate in promotions or other optional activities.

You may choose not to provide certain information, but doing so may prevent us from processing an order or responding to a particular request.

3. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically.

This may include your IP address, browser characteristics, device type, operating system, pages visited, approximate visit time, referring pages, and interactions with website features.

This information can help us understand website performance, identify technical problems, prevent abuse, and improve the shopping experience.

4. Cookies and Similar Technologies

Sharp Stitch Labs may use cookies, pixels, tags, local storage, analytics tools, or similar technologies.

These technologies may help us:

• Keep the website functioning;
• Remember certain preferences;
• Understand website traffic;
• Improve navigation;
• Analyze shopping activity;
• Detect suspicious or fraudulent behavior;
• Measure the effectiveness of website features.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

5. How We Use Information

We may use collected information to:

• Process and fulfill orders;
• Deliver purchased products;
• Process payments;
• Provide customer support;
• Handle returns and refunds;
• Communicate about orders;
• Maintain and improve the website;
• Prevent fraud and unauthorized activity;
• Troubleshoot technical problems;
• Maintain business records;
• Comply with legal obligations;
• Enforce our agreements and policies;
• Analyze website performance;
• Send marketing communications where permitted and where appropriate consent or another lawful basis exists.

6. Payment Information

Payments may be processed through independent payment processors.

Payment providers may collect and process payment information according to their own privacy policies and security procedures.

We do not request that customers send complete payment-card numbers or security codes to us by ordinary email.

7. Service Providers

We may use third-party service providers to help operate our business.

These providers may assist with:

• Website hosting;
• Payment processing;
• Order fulfillment;
• Shipping;
• Customer communications;
• Analytics;
• Security;
• Fraud prevention;
• Technical support.

Service providers generally receive only information reasonably necessary to perform their assigned services.

8. Disclosure of Information

We may disclose information when reasonably necessary to:

• Complete a transaction;
• Provide requested services;
• Operate the website;
• Protect customers or our business;
• Prevent fraud;
• Respond to lawful governmental requests;
• Comply with court orders or legal obligations;
• Establish, exercise, or defend legal claims;
• Complete a business transaction such as a merger, acquisition, restructuring, or sale of assets.

We do not intend to sell personal information in exchange for money merely because you visit or shop on our website.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, database, or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, accounting, legal compliance, dispute resolution, security, and legitimate business operations.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

11. Children's Privacy

Our website is not directed toward children under 13, and we do not knowingly seek to collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected through the website without appropriate authorization, we will take reasonable steps to address the situation.

12. Third-Party Websites

Our website may contain links or integrations involving third-party websites or services.

Those third parties may maintain separate privacy policies and practices. We are not responsible for the privacy practices of websites that we do not operate.

13. Florida Privacy Considerations

We are based in Florida and intend to handle personal information in accordance with applicable federal and Florida requirements.

Depending on where you live and the nature of your interaction with us, additional privacy rights may apply.

14. Your Privacy Choices

You may contact us to ask about personal information associated with your transactions or communications with us.

You may also request that we update inaccurate information where appropriate.

Where marketing communications are available, you may use the applicable unsubscribe mechanism or contact us directly.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

The revised version will be posted on the website with an updated effective date.

16. Contact Us

Privacy questions may be directed to:

THE RETAIL METHOD LLC
800 SE 5th Ct
Fort Lauderdale, FL 33301
United States

Contact Person: CHIJIOKE RONNIE AMADI
Email: [email protected]