Refund policy

At FA PTY LTD, accessible via kmg107-ju.myshopify.com, we take immense pride in helping you design a clean, inspiring, and organized workspace. Whether you have purchased our heavy-duty document folders, premium desk mats, or versatile cable organizers, we want you to be completely satisfied with your purchase.

If a product does not meet your expectations, our transparent, hassle-free Return and Refund Policy outlines how we can assist you.

30-Day Return Window

We offer a 30-day return window, which means you have 30 calendar days from the date you receive your order to request a return.

Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unwashed, undamaged, and in the same condition that you received it.

  • Packaging: It must be in its original packaging, including all tags, inserts, protective sleeves, and cable wraps.

  • Proof of Purchase: You must provide a valid receipt, order confirmation number, or proof of purchase.

Non-Returnable & Non-Refundable Items

Certain types of items cannot be returned:

  • Gift cards or promotional vouchers.

  • Custom, personalized, or custom-engraved items (if applicable).

  • Items marked as "Final Sale" or clearance items.

  • Items damaged due to improper care, accidental drops, or general misuse after delivery.

Step-by-Step Return Process

  1. Initiate Your Request: Contact our support team within 30 days of receiving your item at [email protected]. Include your order number, the item(s) you wish to return, photos of the item in its original condition, and the reason for the return.

  2. Review & Approval: Once your request is reviewed and approved, our customer service team will send you return instructions along with the designated return authorization.

  3. Pack & Ship: Securely pack your item(s) to avoid damage during transit. Send your package to our physical returns location:

    Returns Department — FA PTY LTD

    21 Kirkcaldy Cct

    Kellyville NSW 2155

    Australia

Note: Returns sent back to us without prior authorization will not be accepted or processed.

Return Shipping Costs

  • Voluntary Returns (Buyer's Remorse): If you are returning an item because you changed your mind, selected the wrong color/size, or no longer need it, you will be responsible for paying all return shipping fees. Return shipping charges are non-refundable.

  • Damaged, Defective, or Incorrect Items: If you received a defective desk mat, a damaged folder, or the wrong cable organizer model, please contact us immediately upon delivery. We will cover all return shipping costs or issue a replacement at no additional charge.

Refunds, Exchanges, and Store Credit

Refund Inspection

Once your returned item arrives at our Australian warehouse, our quality control team will inspect it within 3 to 5 business days. We will notify you via email regarding the approval or rejection of your refund based on the item's condition.

Approved Refunds

Upon approval, your refund will be processed immediately. The money will automatically be applied to your original method of payment (e.g., credit card, PayPal) within 5 to 10 business days, depending on your card issuer or banking institution's processing times.

Original Shipping Fees

Please note that standard shipping costs paid on the original order (e.g., the $5.99 fee for orders under $10 USD) are non-refundable unless the return is due to our error.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.