Refund policy
Return and Refund Policy
Effective Date: September 28, 2026
At Sharp Stitch Labs, we want every order to arrive ready for use and every product to meet reasonable expectations. We carefully prepare our folders, desk mats, cable organizers, and related organizational products for shipment. If something is not right with your order, this Return and Refund Policy explains how we can help.
Sharp Stitch Labs is operated by THE RETAIL METHOD LLC, located at:
800 SE 5th Ct
Fort Lauderdale, FL 33301
United States
For questions concerning returns or refunds, please contact:
CHIJIOKE RONNIE AMADI
Email: [email protected]
1. Eligibility for Returns
We generally accept eligible returns requested within 30 days after the date of delivery.
To qualify for a return, an item should:
- Be unused or only reasonably inspected;
- Be in its original condition;
- Be free from stains, excessive wear, damage, odors, or alterations;
- Include original packaging and accessories where reasonably available;
- Be accompanied by sufficient order information to identify the purchase.
Certain items may not be eligible for return when their condition has been materially changed after delivery.
2. Products That May Not Be Accepted
For hygiene, safety, resale, or product-condition reasons, we may decline returns involving products that have been substantially used, modified, damaged after delivery, or returned without adequate identification.
A return may also be rejected if the product has been damaged because of improper use, excessive force, unauthorized modification, misuse, or failure to follow reasonable product-care instructions.
This does not limit any rights you may have under applicable law concerning defective, misrepresented, or otherwise legally nonconforming merchandise.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- The name of the affected product;
- A description of the problem;
- Photographs showing the condition of the product and packaging, when applicable.
We may request photographs or other information so that we can determine what happened and provide an appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate remedy.
4. Change-of-Mind Returns
If you simply decide that a product is not suitable for you, you may request a return within the applicable return period, provided the item meets the eligibility requirements above.
Unless the return results from our error, a defective product, or another circumstance for which we are responsible, you may be responsible for the cost of sending the item back.
5. Return Authorization
Please contact us before mailing any return.
Returns should not be sent to an address different from the authorized return address unless our customer-service team specifically instructs you otherwise.
Authorized Return Address:
THE RETAIL METHOD LLC
800 SE 5th Ct
Fort Lauderdale, FL 33301
United States
Unauthorized returns may experience delays in processing.
6. Refund Processing
After we receive and inspect an eligible returned product, we will determine whether the requested refund can be approved.
Approved refunds will generally be issued to the original payment method.
The time required for a refund to appear in your account can depend on your bank, credit-card company, payment processor, or other financial institution. We do not control those external processing times.
7. Shipping Charges and Refunds
Standard shipping is offered free of charge under our Shipping Policy, except that orders below $10.00 are subject to a $5.99 shipping charge.
Where a refund is issued because of our error, such as shipping the wrong item or sending an item that arrives materially defective, we may provide an appropriate reimbursement for reasonable return shipping costs where applicable.
For voluntary returns that are not caused by an error or defect, return shipping costs may be the customer's responsibility.
8. Partial Refunds
In certain circumstances, a partial refund may be considered when an item has a minor issue that does not justify a complete return, provided both parties agree to the proposed resolution.
9. Late or Missing Refunds
If an approved refund has not appeared after a reasonable processing period:
- Check your payment account again;
- Contact your card issuer or payment provider;
- Contact your financial institution;
- Contact us at [email protected] if the refund remains unresolved.
10. Exchanges
If you would prefer a different item, size, color, or configuration, please contact us before returning your original product.
Depending on inventory availability, we may offer an exchange or ask you to return the original item and place a new order.
11. Order Cancellation
If you need to cancel an order, contact us as quickly as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests received before an order has entered fulfillment or shipment. Once an order has been processed or shipped, cancellation may no longer be possible, and the customer may need to follow the return procedure described above.
12. Legal Rights
Nothing in this policy is intended to waive, restrict, or eliminate any consumer right that cannot lawfully be waived under applicable federal or Florida law.
This policy is intended to operate consistently with applicable consumer-protection requirements.
13. Contact
For return or refund assistance:
THE RETAIL METHOD LLC
800 SE 5th Ct
Fort Lauderdale, FL 33301
United States
Contact Person: CHIJIOKE RONNIE AMADI
Email: [email protected]