Shipping policy

4. Shipping Policy

Shipping Policy

Effective Date: September 28, 2026

At Sharp Stitch Labs, we aim to make order delivery straightforward and predictable. This Shipping Policy explains how orders for folders, desk mats, cable organizers, and related products are prepared and shipped.

1. Shipping Destination

We currently provide shipping services according to the destinations available during checkout.

Shipping availability may vary depending on product, destination, carrier requirements, and other logistical considerations.

2. Shipping Fees

Sharp Stitch Labs offers:

Free shipping on qualifying orders.

For orders with a merchandise total under $10.00, a $5.99 shipping fee will apply.

Any applicable shipping charge should be displayed during checkout before the order is submitted.

3. Order Processing

After an order is successfully submitted and payment is authorized, we begin preparing the merchandise for shipment.

Processing time may vary depending on product availability, order volume, weekends, holidays, inventory conditions, and operational circumstances.

An order may require additional processing time when address information is incomplete or when additional verification is reasonably necessary.

4. Shipping Address

Customers are responsible for providing an accurate and complete delivery address.

Please review:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code.

If an order has not yet shipped and you notice an address error, contact us promptly at [email protected].

We will make reasonable efforts to assist, but an address cannot always be changed after fulfillment has begun.

5. Delivery Estimates

Estimated delivery periods are provided for planning purposes.

Actual delivery times may be affected by:

  • Carrier delays;
  • Severe weather;
  • Holidays;
  • High shipping volumes;
  • Incorrect addresses;
  • Regional transportation disruptions;
  • Customs or regulatory issues where applicable;
  • Events outside our reasonable control.

Accordingly, a delivery estimate should not be treated as an absolute guarantee unless expressly stated otherwise.

6. Tracking

When tracking information is available, it may be provided to the customer through the email address associated with the order or through the applicable order interface.

Tracking information is generated and maintained by the shipping carrier and may not update immediately after an item enters transit.

7. Lost, Delayed, or Misdelivered Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check:

  • Your front door or mailbox;
  • Building reception areas;
  • Package rooms;
  • Household members;
  • Neighbors;
  • Other secure delivery locations.

You may also contact the carrier directly using the tracking information.

If the issue remains unresolved, contact us with your order number and relevant tracking information so that we can review the situation.

8. Damaged Packages

If your package arrives visibly damaged, please photograph the outer packaging and product condition before disposing of the packaging where practical.

Contact us at [email protected] and provide the order number and photographs.

We will review the matter and determine an appropriate resolution.

9. Incorrect or Incomplete Orders

If you receive an item that is materially different from what you ordered, or an important item is missing, notify us promptly.

Please include:

  • Order number;
  • Product name;
  • Description of the discrepancy;
  • Photographs when helpful.

We may provide a replacement, refund, or another appropriate remedy.

10. Multiple Packages

Some orders may be shipped in more than one package depending on inventory, fulfillment arrangements, or product characteristics.

Separate tracking information may be provided when available.

11. Shipping Restrictions

Certain locations or products may be subject to shipping restrictions.

If we cannot reasonably fulfill an order to the selected destination, we may contact the customer regarding cancellation or an alternative arrangement.

12. Contact Information

For shipping questions:

THE RETAIL METHOD LLC
800 SE 5th Ct
Fort Lauderdale, FL 33301
United States

Contact Person: CHIJIOKE RONNIE AMADI
Email: [email protected]