Shipping policy

Thank you for choosing FA PTY LTD for your desk organization essentials. We are committed to delivering your order quickly, securely, and efficiently.

Shipping Rates & Structure

We keep our shipping rates straightforward and transparent:

Order Value (USD) Shipping Fee

$10.00 USD and Above

FREE Shipping

Under $10.00 USD

$5.99 USD Flat Rate

Processing & Handling Time

  • Order Processing: Orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • Cut-Off Time: Orders placed after 5:00 PM (AEST) will begin processing on the following business day.

  • Tracking Notification: As soon as your order has been packaged and handed over to our postal carrier, you will receive an automated email containing your tracking number and carrier details.

Estimated Delivery Times

Delivery timeframes depend on your location and regional postal routing:

  • Domestic (Australia): 3 to 7 business days.

  • International Delivery: 7 to 15 business days (subject to destination customs processing).

Please note: Delivery estimates are provided as general guidelines and are not guaranteed delivery dates. Peak shopping seasons, severe weather, or customs inspections may cause unexpected delays.

Address Accuracy & Order Changes

It is the buyer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. If you notice an error in your shipping details, please contact us immediately at [email protected]. Once an order has entered the dispatch queue or has been shipped, address modifications cannot be made.

Damaged or Lost Packages

If your tracking information indicates that your package was delivered but you have not received it, or if your shipment arrives damaged:

  1. Inspect the shipping carton and product contents for physical damage.

  2. Take clear photographs of the package, labels, and damaged items (e.g., bent folders, damaged desk mat surfaces, or crushed cable managers).

  3. Contact us at [email protected] within 5 business days of delivery so we can launch a carrier inquiry or ship a replacement.